Service Level Agreement

We commit to 99.9% network and host availability per calendar month, measured per server from our monitoring in each location. That allows roughly 43 minutes of unplanned downtime per month.

99.0–99.89%: 10% of the monthly fee. 95.0–98.99%: 25%. Below 95.0%: 50%. Credits are applied to your next invoice, are the sole remedy for downtime, and are capped at 100% of one monthly fee per month.

Email order@skycloud-droid.site within 30 days of the incident with your server name and the timestamps in UTC. We confirm against our monitoring and respond within five business days.

Critical (server down): one hour, 24/7. High (degraded service): four hours. Normal (questions, changes): one business day. Targets are goals, not guarantees.

Planned maintenance announced at least 48 hours in advance, emergency security maintenance, faults in your own operating system or applications, suspension for non-payment or policy violations, attacks against your service that require null-routing, and force majeure.